Blogs share rewarding practices. In Seth Godin's "Dial 300 for Harry" blog post he shares a remarkable (Purple) business practice he uncovered while mattress shopping.
The owner of this mattress sales company instructs every employee to call him when something needs fixing (prices, policies, advertising, conduct, anything.) The owner can be reached from any phone in the 400-store chain by simply dialing extension 300. Frequently, Harry, the chain's owner, reverses the process and calls the store to ask, "what's up?'"
What if cellular phone, gas, electric, water, and all levels of Government installed an extension 300 that was always answered by the leader of that organization? What if airline CEOs embraced this philosophy? What if I did this in my companies?
Sorry to cut this short, a call is pouring in . . .